Correct care and handling of your new china will enhance the appearance and the longevity for the life of the product. The following will help to guide you to receive the maximum value from your china:
Do not scrape leftovers from china with metal utensils (this can cause metal marking). Wipe with a paper towel or plastic/rubber scraper.
Wash articles as soon as possible after use.
Never use abrasive cleaners or pot scourers, as this can damage the glaze and/or surface decorations of the plate.
All our chinaware is dishwasher safe.

  • Use the dishwasher manufacturer’s recommended dishwashing procedures and strictly follow the correct dosing guidelines for approved detergents as instructed.
  • Replace or repair any areas of racks or baskets where plastic coatings are worn or cracked. Continued use could cause metal marking on your china.
  • Stack china separately from other articles (i.e. cutlery, pots/pans, glassware).
  • Rack china correctly to ensure that articles are not vibrating against each other during the wash cycle.

All our chinaware is microwave safe.

  • Products with surface decorations that may include metal are not suitable for microwave use.

Should you notice metallic markings on your tableware, don’t panic they are a result of a residue left behind from your flatware and are easily removed with the use of a non-abrasive household cleaner. To limit metal marking:

  • Use rubber/plastic mats wherever possible on large stainless-steel surfaces (often found in commercial kitchens). This includes stacking areas, trolleys, and sinks. If metal dish racks are used for washing, ensure that plastic coatings are not cracked/broken.
  • Ensure that knives intended for genuine cutting used by patrons are sharp, therefore requiring minimal force when cutting food.
  • Use cutlery with higher grade stainless steel (i.e. 18/10), as lower grade steel cutlery is softer and can leave more trace amounts of metal on the glazed surface.


Correct care and handling of your new cutlery will enhance the appearance and the longevity for the life of the product. The following will help to guide you to receive the maximum value from your cutlery:
Stainless Steel is not mark proof, but only significantly more resistant to staining/marking than other metals. Frequent/prolonged contact with certain substances can start the staining/pitting process.

  • Common corrosive substances that can damage cutlery are salt, acids (i.e vinegar, lemon juice), mineral salts (in tap water), bleach, harsh detergents, fats, meat juices.

Direct heat can mark metal. Follow these recommendations to sustain your cutlery longer:

  • Wash cutlery in hot, soapy water or dishwasher as soon as possible after use.
  • Never leave dirty cutlery to soak or leave clean cutlery damp.
  • Use dishwasher manufacturer’s recommended procedures. Strictly follow correct dosing guidelines for approved detergents (and salt).
  • Remove cutlery as soon as the wash/dry cycle is finished and wipe with a clean towel.
  • Never wash stainless steel cutlery with silver plated cutlery, as a chemical reaction between detergent and steel can leave marks on silver plate.


Correct handling of glassware will enhance the appearance and longevity of the product in use. Care should be taken to ensure that each glass is in perfect condition and scrupulously clean.
To avoid unnecessary breakage

  • Never put cutlery into glasses.
  • Never pick up glasses in clusters.
  • Avoid contact with beer taps.
  • Do not put cold liquids into hot/warm glasses (from the dishwasher) as it can cause cracks.
  • Do not stack glasses that were not designed to stack.
  • Pre-heat glasses for hot drinks by running them under a hot tap.

All our glassware is dishwasher safe.

  • Clean all new glasses before use.
  • Always use non-caustic detergent, as caustic detergents effect heat retention, etch the glass, and give the glass a shadowy tinge.
  • Do not overheat water, as overheated water can bake debris onto glass.
  • Do not wash coffee cups in a glass washing machine, as coffee dregs can taint the water and stain the glasses. This also applies to drinks that contain cream.
  • Discard cracked or chipped glasses immediately.