Returns & Exchanges

If you are unhappy with your purchase for any reason, you may return it in its original packaging to our warehouse with proof of purchase within 14 days.
  • All items returned must be unused.
  • Shipping charges are non-refundable.
  • Contact our Customer Service Department by email ( or phone (905-629-0745) to get a Merchandise Return Authorization (MRA) number
  • Be sure to write the MRA number clearly on all packages being returned
  • All returns will be issued as store credit.
  • Customer is responsible for return freight charges.
  • Final Clearance Items are not eligible for return.

Damaged, Lost, or Short Shipments

Damaged, lost, or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier.

Report all damaged shipments within 24 hours of receipt to:

Please attach photos of damage, note state of the box, and add any additional information in your email.